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Diabetes: When to Call the Doctor

Part of caring for a child with diabetes is knowing when to get medical help. As you gain experience in helping your child manage diabetes, you'll become more confident about how to handle all kinds of health issues.

Calling for Help

Whether your child has type 1 or type 2 diabetes, the diabetes management plan provides instructions about what to do when your child is sick, hurt, or having a diabetes problem. Who you'll call for help will depend on a variety of things, like the symptoms and their severity.

For most medical problems, you should first call your child's primary care doctor, such as a pediatrician or family doctor. Whether you need to ask a question or make an appointment, the doctor can advise you.

In some cases, however, the diabetes management plan might direct you to other members of the diabetes health care team, such as a pediatric endocrinologist, nurse, or certified diabetes educator.

If you think the situation is an emergency, call 911 or take your child to the emergency department. But first give emergency treatments as you've been instructed — such as giving a glucagon injection for a severe low blood sugar reaction — before calling the doctor or rushing to the emergency department.

What to Tell the Health Care Team

When you call, you might be asked about your child's:

  • symptoms
  • blood glucose level
  • urine or blood ketone level
  • temperature
  • most recent food and drinks
  • medicines (and your pharmacist's phone number)
  • diabetes health care team's contact information

If Your Child Is Sick or Injured

If your child is ill (especially with a fever, nausea, vomiting, or diarrhea) or has a problem eating or drinking, call your doctor.

Also notify the doctor and other members of the diabetes health care team if your child:

  • has had a significant injury (more than a minor cut, scrape, or bump)
  • needs surgery (especially if it interferes with eating or involves anesthesia or sedation)
  • has been prescribed new medicines (some can affect blood glucose levels)

Getting Help for Diabetes Problems

Your diabetes management plan may direct you to call your doctor or get emergency medical care if your child has diabetes problems such as hyperglycemia, ketoacidosis, or hypoglycemia.


Hyperglycemia is when the blood glucose level is too high. Your child could have this for several reasons, such as not receiving enough insulin; eating or drinking large amounts of sugar- or carbohydrate-containing foods; or if ill, injured, or under physical or emotional stress.

Call the doctor if:

  • blood sugar levels are staying higher than the target ranges set by the diabetes team, especially if your child has symptoms of very high blood sugar, like increased thirst and urination
  • in addition to high blood sugar levels, your child has ketones in the urine, a sign of possible diabetic ketoacidosis (DKA)

Diabetic Ketoacidosis (DKA)

High levels of ketones make the blood more acidic, a condition known as diabetic ketoacidosis (DKA). Ketoacidosis is a severe, life-threatening condition that needs immediate medical care.

In most cases, DKA happens when a person with diabetes isn't getting enough insulin (so blood sugar levels are usually high, too) or is stressed by illness or injury. When the body can't use glucose for fuel, it breaks down fat for energy instead. When fat is broken down, the body produces chemicals called ketones, which appear in the blood and urine (pee).

Get medical care right away if your child has ketones in the pee and symptoms or signs of DKA like:

  • belly pain
  • nausea or vomiting
  • deep, fast breathing
  • extreme drowsiness or confusion
  • loss of consciousness (passing out)


Hypoglycemia is when the blood glucose level is too low. People are more likely to have hypoglycemia (also called low blood sugar) if they don't eat enough, if they take too much glucose-lowering medicine (such as insulin), or if they exercise more than usual.

You should suspect hypoglycemia if your child feels:

  • extremely hungry
  • shaky
  • sweaty
  • weak
  • drowsy
  • dizzy

If you can, do a blood sugar test to confirm that the symptoms are due to low blood sugar. But if you can't test immediately, don't delay treating your child's symptoms — you can always check the blood sugar after the level is back up into the normal range.

The diabetes management plan should include instructions on how to recognize and treat hypoglycemia. Always treat hypoglycemia first, then call the doctor if you have questions or concerns.

Give your child a glucagon injection immediately (according to the instructions in the diabetes management plan) if your child has symptoms of severe hypoglycemia, such as:

  • confusion
  • loss of consciousness (passing out)
  • seizures

Trying to give your child sugary foods, drinks, or glucose tablets may be very difficult or even dangerous in this situation. Don't delay treatment by trying to call a doctor or ambulance.

After getting a glucagon injection for a severe low blood sugar episode, a child should wake up within 10 to 15 minutes and be able to eat or take sugar or glucose tablets to help prevent the blood sugar from falling again. If your child doesn't respond to the glucagon injection, call 911.

Contact the doctor or diabetes teamif:

  • your child has had a severe low blood sugar episode (after you have treated it)
  • your child is having more frequent or unexplained episodes of hypoglycemia

If your child is having problems with hyperglycemia or hypoglycemia, contact the diabetes health care team to discuss whether changes in treatment are needed.

Behavioral and Emotional Issues

Some psychological or social issues can be signs of a serious mental health problem that could affect a child's diabetes management. These need medical attention right away.

Call your doctor if your child has symptoms of depression or another mental health problem, such as:

  • lasting sadness
  • lack of energy
  • feelings of irritability, anger, or anxiety
  • problems with concentration
  • changes in sleeping or eating habits
  • thoughts about death or suicide

Call your doctor if you think your child:

  • might be abusing drugs or alcohol
  • has become withdrawn, depressed, or tired
  • is hostile or uncooperative
  • drops his or her old friends
  • loses interest in or drastically changes his or her appearance
  • loses interest in hobbies, sports, or other favorite activities

It's also important to let the doctor or diabetes health care team know if you suspect that your child is not complying with the diabetes plan — for example, not eating or not taking medicine at school.

You don't have to handle problems like these alone — in fact, for your child's health, it's important to share this information with the doctor.

When You're Not Around

What if your child needs medical help when you're not around? To prepare your child and other caregivers:

  • Make sure your child always wears a medical identification bracelet or necklace that identifies his or her condition.
  • Have your child carry the necessary testing supplies, treatments, and contact information whenever away from home or out of your care.
  • Let your child know it's OK to call a doctor or 911 for urgent medical problems.
  • Make sure all teachers and caregivers — such as babysitters, adults at friends' houses, school staff, relatives, and coaches — know how to identify and handle diabetes problems. Give them ;written instructions about what to do in an emergency.

Preparing yourself, your child, and all caregivers will help you feel more confident about handling any illness or diabetes problems.

Reviewed by: Steven Dowshen, MD
Date Reviewed: Jun 1, 2018

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