Epic MyChart allows patients to schedule virtual visits with their own providers while having the convenience of receiving care in their own home.
Join your virtual visit in three easy steps:
(See details in the next section for how to set up and download needed app.)
Patient should present for a telehealth appointment the same as for an in-person appointment. This includes:
Depending on the nature of the appointment, here are some things you may be asked to prepare for patient beforehand.
Virtual visits are available in many specialties for new and established patients. Be sure to ask when scheduling if a virtual visit is an option for your child.
You can connect 30 minutes prior to your scheduled appointment time. It is recommended that you join at least 15 minutes prior to ensure you can connect successfully. If you are going to be late to your appointment you should contact the department to let them know. They may need to reschedule.
This will display until a clinical staff member or the provider has joined the call. Please be patient and feel free to call your department if no-one connects with you 5 minutes after your scheduled appointment time.
Try resetting your password. If that does not work call the MyChart Helpdesk at 330-543-4400 and select option 2.
Connect to Wi-Fi if possible (preferably not a hotspot). If you must use a hotspot, then place the hotspot near a window to receive a better signal.
Check to make sure you allowed the MyChart App access to your Camera and Microphone.
To check these settings on an iOS device, go to Setting>Privacy>Microphone and scroll down to the app to make sure it is toggled on by the green indicator. Follow the same steps for the Camera Privacy>Camera and scroll down to make sure it is toggled on.
For an Android device go into your phone Settings>Apps and search for the MyChart and Vidyo App and make sure you allow access to Camera and Microphone.
If you have allowed access to MyChart to your Microphone and Camera and you are still having an issue, exit the video visit and rejoin the call in MyChart.
For an instructional guide sheet with pictures, click here and find the section for "Sounds and Video".