Lois and John Orr Family Behavioral Health Center

What Should Families Expect When They Come for an Appointment?

At Akron Children’s, your child’s health and safety is our priority. Please continue to bring your child for wellness visits, vaccinations or sick care appointments that keep children healthy. We want to assure you that we have taken additional precautions to ensure a safe environment for your child and family. The following are additional safety efforts, in addition to our normal cleaning protocols, that we are taking to help you be comfortable bringing your child to an appointment.

Limiting the Number of Caregivers and Face Covering

The number of caregivers permitted to accompany a child to an appointment is dependent on the department you are visiting. Everyone visiting an Akron Children's facility is asked to wear masks or face coverings, except for kids under 2 or those with sensory issues. Masks will be provided for visitors who do not bring their own.

Checking In and Screening of Visitors

Akron Children's now offers Mobile Check-in to limit your exposure to others. You'll receive a text an hour before your child's appointment arrival time. Click the link in the text when you reach the Akron Children's facility for your child's appointment. You will receive a confirmation text that reminds you to wait in your car. Once we determine appropriate spacing is available inside the building, you'll receive a third text to let you know it's OK to come in for your appointment.

Immediately upon entering the building, your temperature will be taken, either by a thermal scanner or a greeter who will also ask you a few questions.

If you are in a waiting room, you’ll notice signs and a limited number of chairs. This is to remind our patients to keep 6 feet of physical distance between your family and others.

Precautions If You Suspect Your Child Has COVID-19

Call your child’s healthcare professional if your child is sick with fever, cough, or difficulty breathing and has been in close contact with a person known to have COVID-19, or if you live in or have recently traveled from an area with ongoing spread of COVID-19. Your health care professional will work with Ohio’s public health department and the CDC to determine if your child needs to be tested for COVID-19.

View all the safety precautions Akron Children's is taking.