Family Resource Center
The Family Resource Center serves as a hub, a place where families can connect with various staff from Akron Children’s and community organizations to access valuable resources and information. It is dedicated to strengthening families and nurturing brighter futures. The center is open Monday through Friday from 8 a.m. to 4:30 p.m. and can be reached at 330-543-9674.
Patient relations helps families navigate through Akron Children’s, providing guidance, and often exercise reflective listening as parents voice their concerns at difficult times.
Should you need to reach someone outside of office hours, please email: feedback@akronchildrens.org
Akron Children’s care coordinators and social workers empower families with knowledge and resources to improve their family’s overall well-being. We can help families coordinate with complex medical and social needs, connect you to valuable resources and provide health education.
We provide interpreting services for our non-English speaking families, as well as those who are visually or hearing impaired.
Learn more about our services.
Business Center
We offer computers, printers and internet access to help keep you connected to your workplace during your child’s stay at the hospital. Call the Family Resource Center at 330-543-9674 or stop in to schedule time in our business center.
Computer Access
If you need to check your personal email or schedule an appointment for your child, call 330-543-9674 or stop by the Family Resource Center to schedule time to use one of our computers. There is also a charging station to recharge devices.
Summit County Department of Job and Family Services (DJFS):
Case managers can assist families with applying for or renewing:
- Childcare assistance
- Medicaid (medical assistance)
- SNAP (food assistance)
- TANF (temporary cash assistance)
A case manager is on site at Akron Children's on Tuesdays and Thursdays. No appointment is necessary. Program eligibility and income guidelines apply.
Head Start & Early Start
- Free early childhood development programs for income-eligible families with children ages six weeks to five years, including pregnant women, with credentialed staff and disability services.
Tuesdays, 8 a.m.-1 p.m.
Akron Summit Community Action
Thursdays, 1-4 p.m.
Summit County WIC Clinic
WIC serves income eligible pregnant women, women who recently had a baby, breastfeeding women and infants and children up to the age of 5 years old. Participants are provided:
- Supplemental food and formula on a WIC EBT card to use at approved WIC vendors
- Nutrition counseling and education with a dietitian
- Periodic growth and hemoglobin checks
- Breastfeeding support through a peer program
- Referrals to community partners and services
A WIC representative will be available every Thursday from 8 a.m. to 4 p.m. To schedule an appointment or if you have questions, call 330-812-3770 or go to scph.org/WIC/contact.
Home Energy Assistance Program (HEAP)
- Utility bill assistance for income-eligible households, seniors and individuals with disabilities, including shutoff prevention and seasonal heating and cooling help.
United Way of Summit & Medina
Financial Empowerment Center (FEC) staff can assist families with free financial counseling services:
- Free financial counseling – must live or work in Medina or Summit counties
- Increasing credit scores, debt reduction
- Increasing savings
- Imagination Library
A United Way FEC Financial Counselor is on site at Akron Children’s every Wednesday. Use this link to schedule an appointment to meet with a financial counselor.
Percentage of Income Payment Plan Plus (PIPP)
- Helps low-income households manage utility bills by capping payments at about 5% of monthly income, with remaining and past-due balances covered.
