Skip to main content
Go to homepage

Patient and Family Relations

We believe in family-centered care and open communication between hospital staff and parents. Despite our best efforts, however, you may want to share concerns or complaints about your child’s care. We encourage you to address these concerns directly with the clinical staff or director of your patient unit or center.

You may also request to speak to a patient relations specialist about your concerns. We take your concerns seriously, and will address them in a timely and appropriate fashion.

Contact a patient relations specialist at 330-543-3534, via email or in writing to:

Akron Children’s Hospital
ATTN: Patient Relations
One Perkins Square
Akron, OH 44308-1062

You may also file a complaint with the Ohio Department of Health, 246 N. High St., Columbus, OH, 43215, or call 1-800-342-0553.

All documented complaints will be analyzed and investigated and corrective action will take place when appropriate. Each complaint will receive follow-up by a telephone call and/or written communications.

Your feedback will not compromise future access to care for you or your child.

What next?

Summit Mall Play Area
Answer Key:
Click to expand
There are 10 nurses in the picture.

And we have many more pediatric primary care providers in Northeast Ohio. You can meet some of them here.
Summit Mall Play Area
Answer Key:
Click to expand
The five differences are:
– Phone color
– Coat pocket
– Stethoscope earpiece color
– Stethoscope bell dot
– Clipboard paper color

Need help finding a doctor, choosing a location or getting a general question about Akron Children's answered? Call us or fill out the form and we'll help in any way we can.
Summit Mall Play Area
Answer Key:
Click to expand
The two matching doctors are 9 and 14.

With virtual visits, you can see our pediatric experts from the comfort of home or wherever you are.
Summit Mall Play Area
Answer Key:
Click to expand
The correct path:
The Correct Path
We offer many ways to get pediatric care all over Northeast Ohio. Use this page to find the right kind of care and the most convenient location for you.