Patient and Family Relations

We believe in family-centered care and open communication between hospital staff and parents. Despite our best efforts, however, you may want to share concerns or complaints about your child’s care. We encourage you to address these concerns directly with the clinical staff or director of your patient unit or center.

You may also request to speak to a patient relations specialist about your concerns. We take your concerns seriously, and will address them in a timely and appropriate fashion.

Contact a patient relations specialist at 330-543-3534, via email or in writing to:

Akron Children’s
ATTN: Patient Relations
One Perkins Square
Akron, OH 44308-1062
Feedback@akronchildrens.org

You may also file a complaint with the Ohio Department of Health, 246 N. High St., Columbus, OH, 43215, or call 1-800-342-0553.

All documented complaints will be analyzed and investigated and corrective action will take place when appropriate. Each complaint will receive follow-up by a telephone call and/or written communications.

Your feedback will not compromise future access to care for you or your child.

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While we are ranked among the best children's hospitals in the country, it's our compassionate approach to treatment that makes us truly exceptional. Through a combination of revolutionary treatments and extraordinary patient experiences, our care does more than heal. It brings the entire family together for emotional support and understanding across multiple locations to reach you in the community where you live. Learn more...