Virtual Visits, Telehealth and Quick Care Online
Care from the comfort of home: A virtual visit is a safe, convenient and secure way to see an Akron Children’s pediatric provider without having to go to the doctor’s office. Whether you need care right away for a minor injury or illness, or you need to schedule a visit with your pediatrician or specialist, our telehealth services offer the care you need when you need it without having to leave home.
For minor illnesses and injuries, see an Akron Children’s pediatric provider online without an appointment 7 days a week, 365 days a year using Quick Care Online, a convenient alternative to urgent care.
MyChart Telehealth allows patients to schedule virtual visits with their own providers while having the convenience of receiving care in their own home.
- Where to go for treatment guide
- Which type of virtual visit is right for your child?
- Why Quick Care Online virtual visits might be right for your child
Quick Care Online visits are available via mobile device or computer for common issues including:
- Allergies - â¯If your child has ear pain, please schedule an in-person appointment.
- Cold, flu and cough symptoms - â¯If your child has ear pain, please schedule an in-person appointment. If any breathing difficulty, wheezing, please schedule in-person appointment.
- Diarrhea
- Fever -â¯â¯If your child has ear pain, 3 or more days of fever, please schedule an in-person appointment.
- Insect bite - If any breathing difficulty, please schedule in-person appointment.
- Pink eye - If your child is under the age of 2 or has ear pain, please schedule an in-person appointment. Rash
- Rash
- Sore throat -â¯Strep diagnosis will require further testing.
- Stuffy nose
- Sinus - â¯If your child has ear pain, please schedule an in-person appointment.
- Vomiting
Note: Earaches and ear pain cannot be treated via Quick Care Online. Choose an in-person care option instead.
Quick Care Online is available:
- To anyone age 6 months to under age 21 in Ohio
- Quick Care Online hours are 7 a.m.-9 p.m., 7 days a week, 365 days a year
- Using an Android or Apple mobile phone or tablet or a computer with video capability
- Through MyChart, but you are not required to have a MyChart account to use it
How do I pay for a Quick Care Online visit?
Quick Care Online® accepts most health insurance plans in Ohio with the option to submit your plan details. If you use your health insurance, you will not pay anything at the time of the visit, but you will be billed after the visit consistent with your benefit plan.
At the time a visit is requested, you can enter your medical insurance information or elect self-pay. If health insurance option is selected, you will not pay anything at the time of the visit, but you will be billed after the visit consistent with your benefit plan. Regardless of the option you choose, you will be charged one fee per visit, regardless of the length of the visit.
For more information visit https://www.akronchildrens.org/Quick-Care-Online/ and the link below.
How to access Quick Care Online:
- Through the free Akron Childrens Anywhere app for iOS or Android phones and devices.
- Through the free MyChart app for iOS and Android phones and devices.
- Online direct at https://mychart.akronchildrens.org/MyChart/anonymoustelehealth
- On our website at https://www.akronchildrens.org/quickcareonline