Akron Children's Logo
Skip to main content
Close Tools Menu Icon

Operator:

330-543-1000

Questions or Referrals:
ASK CHILDREN‘S

Close Phone Menu Icon
Akron Children's > Frequently Asked Questions

Virtual Visits, Telehealth and Quick Care Online

Care from the comfort of home: A virtual visit is a safe, convenient and secure way to see an Akron Children’s pediatric provider without having to go to the doctor’s office. Whether you need care right away for a minor injury or illness, or you need to schedule a visit with your pediatrician or specialist, our telehealth services offer the care you need when you need it without having to leave home.

For minor illnesses and injuries, see an Akron Children’s pediatric provider online without an appointment 7 days a week, 365 days a year using Quick Care Online, a convenient alternative to urgent care.

MyChart Telehealth allows patients to schedule virtual visits with their own providers while having the convenience of receiving care in their own home.

Quick Care Online visits are available via mobile device or computer for common issues including:

  • Allergies -  If your child has ear pain, please schedule an in-person appointment.
  • Cold, flu and cough symptoms -  If your child has ear pain, please schedule an in-person appointment. If any breathing difficulty, wheezing, please schedule in-person appointment.
  • Diarrhea
  • Fever -  If your child has ear pain, 3 or more days of fever, please schedule an in-person appointment.
  • Insect bite - If any breathing difficulty, please schedule in-person appointment.
  • Pink eye - If your child is under the age of 2 or has ear pain, please schedule an in-person appointment. Rash
  • Rash
  • Sore throat - Strep diagnosis will require further testing.
  • Stuffy nose
  • Sinus -  If your child has ear pain, please schedule an in-person appointment.
  • Vomiting

Note: Earaches and ear pain cannot be treated via Quick Care Online. Choose an in-person care option instead.

Quick Care Online is available:

  • To anyone age 6 months to under age 21 in Ohio
  • Quick Care Online hours are 7 a.m.-9 p.m., 7 days a week, 365 days a year
  • Using an Android or Apple mobile phone or tablet or a computer with video capability
  • Through MyChart, but you are not required to have a MyChart account to use it

How do I pay for a Quick Care Online visit?

Quick Care Online® accepts most health insurance plans in Ohio with the option to submit your plan details. If you use your health insurance, you will not pay anything at the time of the visit, but you will be billed after the visit consistent with your benefit plan.

At the time a visit is requested, you can enter your medical insurance information or elect self-pay. If health insurance option is selected, you will not pay anything at the time of the visit, but you will be billed after the visit consistent with your benefit plan. Regardless of the option you choose, you will be charged one fee per visit, regardless of the length of the visit.

For more information visit https://www.akronchildrens.org/Quick-Care-Online/ and the link below.

How to access Quick Care Online:

Virtual Visits

Back to top of page

By using this site, you consent to our use of cookies. To learn more, read our privacy policy.