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Quick Care Online® Virtual Visits

From the comfort of home or on-the-go, Quick Care Online® is a convenient and secure way to connect with one of our pediatric health care providers about minor illnesses and common health issues. Quick Care Online® is available to anyone under age 21 in Ohio. Your child does not have to be an Akron Children’s patient to use this service.

As of 9/19/23, Quick Care Online® is available through MyChart, but you are not required to have an Akron Children’s MyChart account to get a virtual visit.

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Quick Care Online® is available:

  • To anyone under age 21 in Ohio
  • 8 a.m.-10 p.m., 7 days a week, 365 days a year
  • Using an Android or Apple mobile phone or tablet or a computer with video capability
  • Through MyChart, but you are not required to have a MyChart account to use it
     

Through Quick Care Online®, Akron Children's pediatric providers can diagnose, recommend treatment and prescribe medication, if medically necessary, for patients under age 21 in Ohio at the time of the visit for many common illnesses, including:

  • Allergies
  • Cold and flu
  • Cough
  • Diarrhea
  • Insect bite
  • Nausea
  • Pink eye
  • Rash
  • Sinus
  • Sore throat

If during your visit, the provider determines an in-person medical exam or emergency care is needed to treat your condition, they will refer you to the appropriate medical facility.

Quick Care Online® is available using any compatible mobile phone, tablet or computer with video capability. There are four ways to access Quick Care Online®:

Quick Care Online® accepts most health insurance plans in Ohio with the option to submit your plan details. If you use your health insurance, you will not pay anything at the time of the visit, but you will be billed after the visit consistent with your benefit plan.

At the time a visit is requested, you can enter your medial insurance information or elect self-pay. If health insurance option is selected, you will not pay anything at the time of the visit, but you will be billed after the visit consistent with your benefit plan. Regardless of the option you choose, you will be charged one fee per visit, regardless of the length of the visit.

Visit requests are typically answered in 30 minutes or less. After requesting a visit, you will be placed into the virtual waiting room until the next available provider answers. There is no time limit for a visit with a Quick Care Online® provider.

Your child must be present during the video visit. However, the level of child involvement will be at the discretion of the provider. In all cases, the provider will speak directly with the parent or guardian.

Patient should present for a telehealth appointment the same as for an in-person appointment. This includes:

  • Dressing patient modestly
  • Choosing a private and quiet place with plenty of light and limiting background noise
  • Occupying younger kids with a small toy or book to help put them at ease
  • If the appointment is for a minor, then an adult must also be present
  • For the safety of all, please do not initiate your virtual visit when driving

Depending on the nature of the appointment, here are some things you may be asked to prepare for patient beforehand.

  • List of current medications
  • Medical history
  • Symptoms, questions, concerns to discuss
  • Pharmacy contact information
  • Measurements like weight and temperature

Yes, all Quick Care Online® providers can prescribe short-term medication for a wide range of conditions when medically appropriate. Some diagnoses may require additional in-person testing. Our providers do not prescribe substances controlled by the DEA, drugs that are nontherapeutic and/or certain other drugs which may be harmful because of their potential abuse.

No. Quick Care Online® should be used when you need immediate care for minor health issues. It is an affordable, convenient, secure alternative for minor illnesses that don’t require higher levels of care such as urgent care and ER visits. Some diagnoses may require additional in-person testing.

Yes. If you have an Akron Children’s primary care provider, a summary of the visit will be included in your child’s medical record. You have access to your electronic medical record at any time by logging into your MyChart account. If the provider is not on Epic, a visit summary can be requested.

You will be notified via text or email when the provider is ready to see you. If you miss your visit, you will be returned to the end of the queue. The visit is cancelled if you miss three attempts from the provider.

 

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And we have many more pediatric primary care providers in Northeast Ohio. You can meet some of them here.
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Need help finding a doctor, choosing a location or getting a general question about Akron Children's answered? Call us or fill out the form and we'll help in any way we can.
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With virtual visits, you can see our pediatric experts from the comfort of home or wherever you are.
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We offer many ways to get pediatric care all over Northeast Ohio. Use this page to find the right kind of care and the most convenient location for you.