Compliance Hotline
Do you have a concern? We are here to help.
Akron Children's Compliance Hotline — Confidential, available 24/7, 365 days a year
At Akron Children’s, everyone’s voice matters. Employees, patients and families are encouraged to speak up if something about your work experience, patient care or any interaction doesn’t feel right. Our Compliance Hotline is a safe and confidential way to share your concerns, no matter how big or small.
Call Us: (844) 738-1443 - Live operator, 24/7 • Not recorded
Submit Online: https://reportanissue.com/akronchildrens/ - Secure form, available anytime
The hotline is operated by an independent, outside company that specializes in healthcare compliance. You can give your name or report anonymously. Here's what to expect:
- A live, trained operator answers every call — 24 hours a day, 7 days a week.
- Calls are confidential and not recorded.
- The operator will guide you through the process and ask questions to help capture your concern clearly.
- You will receive a case number so you can call back and check progress.
- You can also submit an anonymous report online.
You can use the hotline to report any concern, including:
- Billing questions or unexpected charges
- Privacy concerns (how your information is used)
- Behavior that felt disrespectful or unprofessional
- Situations that made you feel uncomfortable or unsafe
- Possible policy or ethical concerns
- Concerns about patient care or safety
- Retaliation for reporting good faith concerns
When in doubt, report it!
Your feedback helps us provide better, safer care for every child, family and employee who walks through our doors. When you speak up, you help Akron Children's live up to our commitment to be the most trusted pediatric health system in the communities we serve. Every concern matters and is thoroughly reviewed.
For more information, contact the Compliance team: compliance@akronchildrens.org
