Outpatient Lab FAQs

Why can’t the lab release my orders?

The lab can’t release orders that are entered as a Clinic Collect or a Unit Collect. The lab can release orders that are entered as a Future Lab Collect. Orders from outside providers do not show up in our Epic system, even if their facility is on Epic; they must be manually ordered.

I want my test to be a venipuncture, not a capillary stick. How do I make sure this happens?

Please enter Venipuncture in the order comment. This will print on our instruction labels.

Who can I call to find out how much is charged for the test I am ordering?

You can call the lab billing office to find out what we charge. Keep in mind, we can’t tell you how much insurance will pay and for what amount the patient will be responsible.

How long will it take to get my results back?

You can refer to the Lab Test Directory to see turn-around-times for common tests. For Genetic tests that aren’t built, you can assume they will take four to six weeks to get results back.

I am just dropping a specimen off and don’t need to be drawn. Why do I need to wait in line?

Patients, including employees, are seen on a first-come, first-serve basis. Even if you don’t need drawn, you have to be registered so your specimen can be properly labeled.