Patient Billing
We understand that navigating medical billing and insurance information can be overwhelming. That's why we make every effort to simplify this process, so you can focus on your child’s health, and not on paperwork.
We will directly bill your insurance company or government agency for services your child receives at Akron Children's. We'll also notify you when we receive payment from your insurance company.
You may pay your bill (co-insurance, deductibles or balances) online, or by cash, check or credit card.
Call 330-543-8500or 1-800-933-7440 to make a credit card payment using our automated pay-by-phone system, available 24/7.
Billing Customer Service
We know medical billing can be confusing and overwhelming, and we're here to help answer your questions.
Available: Monday-Friday 8 a.m.-4:30 p.m.
Phone: 330-543-8500
Email: Billingservices@akronchildrens.org
Financial Counseling
A financial counselor can help you determine whether you qualify for public assistance programs to help you with your medical bills.
If you'd like to speak to a financial counselor, call 330-543-2455. To schedule online, log in to MyChart. Select the patient’s name. Click on “Schedule an Appointment,” and then click on “Financial Counseling.”
Frequently Asked Questions
Who should I contact if I have a question about a balance on my bill?
If you have questions about a bill, call Akron Children’s Billing Customer Service team at 330-543-8500.
How do I pay my bill?
Akron Children’s offers you several, convenient ways to pay your bill:
- MyChart users can pay in the MyChart App or login online at https://mychart.akronchildrens.org/.
- Scan the QR code printed on your paper statement and follow the payment instructions.
- Call 330-543-8500 or 1-800-933-7440 option 1 to make a credit card payment using our automated pay-by-phone system, available 24/7.
- Mail a check or money order with the payment slip included with your paper statement.
I do not see a recent visit reflected in the billing system; when will my bill be ready?
Sometimes there is a slight delay between the time of your visit and when the bill is ready to view. We will promptly alert you when your bill is ready via monthly paper statement, text message and/or email, depending on your notification preferences.
Which payment methods do you accept?
Akron Children’s accepts payment via credit/debit card, electronic check payment, check and money order. Please do not send cash by mail.
My child's medical bills are adding up fast, and I can't afford them. How can I get help?
Akron Children’s is committed to providing health care to every child who needs it, regardless of the family’s ability to pay. Our financial counselors can help you manage your child’s medical bills. Please contact them at 330-543-8500.
Can I set up a payment plan to make installment payments on my bill?
Yes, Akron Children’s offers payment plans that are interest-free. Minimum payments are $25. Please contact customer service if this does not meet your needs to discuss other possible options.
How can I pay my bill using MyChart Bill Pay?
Login to your MyChart account at mychart.akronchildrens.org or download the MyChart app.
