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Patient Billing

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We understand that navigating medical billing and insurance information can be overwhelming. That's why we make every effort to simplify this process, so you can focus on your child’s health, and not on paperwork. 

We will directly bill your insurance company or government agency for services your child receives at Akron Children's Hospital. We'll also notify you when we receive payment from your insurance company.

You may pay your bill (co-insurance, deductibles or balances) online, or by cash, check or credit card.  
 

Call 330-543-8500 for questions.

We know medical billing can be confusing and overwhelming, and we're here to help answer your questions. 

Access your account and go paperless with MyChart bill pay

Akron Children’s Hospital is making it easier than ever to pay your bill online – with MyChart bill pay. Paperless billing, recurring payment plans, real-time account balances and more will be at your fingertips when you log into your account at mychart.akronchildrens.org.  

Also new for October – we are launching an automated pay-by-phone system, available 24/7 so that you can make a credit card payment over the phone. For our secure payment line, call 1-800-933-7440.

 

MyChart Bill Pay FAQs

I don’t have a MyChart account. Can I still use MyChart bill pay?
Yes, even if you have not yet opened a MyChart account you can click here to pay as a guest. If you want to take advantage of all that MyChart has to offer, ask about signing up at your next appointment.
 

Will I still receive a paper statement?
MyChart Bill Pay is a paperless system, but you can log in and opt in to receive paper statements.  
 

Is MyChart bill pay available through the MyChart app?
Yes, you can find MyChart Bill Pay in the app. To download the app, visit the Apple or Google Play stores.

For questions about your bill, call customer service 1-800-933-7440.

For all other MyChart questions call 330-543-4400.

If you'd like to speak to a financial counselor, call 330-543-2455.

A financial counselor can help you determine whether you qualify for public assistance programs to help you with your medical bills. 

What next?

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There are 10 nurses in the picture.

And we have many more pediatric primary care providers in Northeast Ohio. You can meet some of them here.
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– Phone color
– Coat pocket
– Stethoscope earpiece color
– Stethoscope bell dot
– Clipboard paper color

Need help finding a doctor, choosing a location or getting a general question about Akron Children's answered? Call us or fill out the form and we'll help in any way we can.
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With virtual visits, you can see our pediatric experts from the comfort of home or wherever you are.
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We offer many ways to get pediatric care all over Northeast Ohio. Use this page to find the right kind of care and the most convenient location for you.