Patient Billing
We understand that navigating medical billing and insurance information can be overwhelming. That's why we make every effort to simplify this process, so you can focus on your child’s health, and not on paperwork.
We will directly bill your insurance company or government agency for services your child receives at Akron Children's. We'll also notify you when we receive payment from your insurance company.
You may pay your bill (co-insurance, deductibles or balances) online, or by cash, check or credit card.
Visit paymybill.akronchildrens.org to access your bills, make payments and track updates to your account.
Call 330-543-8500or 1-800-933-7440 to make a credit card payment using our automated pay-by-phone system, available 24/7.
A New Bill Pay Experience
Akron Children’s recently upgraded its billing system to offer a better and more convenient payment experience for our patient families. Your bill and online payment portal will have a new look with more payment options. You will also have new ways to receive your statements, including text and email reminders.
Billing Customer Service
We know medical billing can be confusing and overwhelming, and we're here to help answer your questions.
Available: Monday-Friday 8 a.m.-4:30 p.m.
Phone: 330-543-8500
Email: Billingservices@akronchildrens.org
Financial Counseling
A financial counselor can help you determine whether you qualify for public assistance programs to help you with your medical bills.
If you'd like to speak to a financial counselor, call 330-543-2455. To schedule online, log in to MyChart. Select the patient’s name. Click on “Schedule an Appointment,” and then click on “Financial Counseling.”
Frequently Asked Questions
Who should I contact if I have a question about a balance on my bill?
If you have questions about a bill, call Akron Children’s Billing Customer Service team at 330-543-8500.
How do I pay my bill?
Akron Children’s offers you several, convenient ways to pay your bill:
- Visit https://paymybill.akronchildrens.org to access your account and follow the payment instructions.
- MyChart users can pay in the MyChart App or login online at https://mychart.akronchildrens.org/.
- Scan the QR code printed on your paper statement and follow the payment instructions.
- Call 330-543-8500 or 1-800-933-7440 option 1 to make a credit card payment using our automated pay-by-phone system, available 24/7.
- Mail a check or money order with the payment slip included with your paper statement.
How do I access my account in your billing system?
To securely view and pay your bills online, visit paymybill.akronchildrens.org and enter your Bill ID and date of birth. If you don’t know your Bill ID, click “Find Your Account” and follow the instructions for next steps. Additionally, if you received electronic bill notifications via text message and/or email, click on the link in the message to directly access your account.
Where can I find my Bill ID?
Your Bill ID is a 12-digit number that can be found at the upper right-hand corner of your monthly paper statement as well as at the top of electronic bill notifications that you may have received via email.
I do not see a recent visit reflected in the billing system; when will my bill be ready?
Sometimes there is a slight delay between the time of your visit and when the bill is ready to view. We will promptly alert you when your bill is ready via monthly paper statement, text message and/or email, depending on your notification preferences.
Which payment methods do you accept?
Akron Children’s accepts payment via credit/debit card, electronic check payment, check and money order. Please do not send cash by mail.
My child's medical bills are adding up fast, and I can't afford them. How can I get help?
Akron Children’s is committed to providing health care to every child who needs it, regardless of the family’s ability to pay. Our financial counselors can help you manage your child’s medical bills. Please contact them at 330-543-8500.
Can I set up a payment plan to make installment payments on my bill?
Yes, Akron Children’s offers payment plans that are interest-free. Minimum payments are $25. Please contact customer service if this does not meet your needs to discuss other possible options.
How do I sign up to receive or opt out of electronic bill notifications via text message and/or email?
To manage electronic bill notification settings, access your account at paymybill.akronchildrens.org, and go to “My Account” (click on the circle with your initials at the top right corner of the page). There you can view the contact information that we have on file for you as well as modify bill notification settings. If you don’t see your mobile phone number and/or email address listed or if any of your contact information is incorrect, please contact Billing Customer Service at 33-543-8500 to add or update it.
How can I pay my bill using MyChart Bill Pay?
Login to your MyChart account at mychart.akronchildrens.org or download the MyChart app.
