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Patient Billing

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We understand that navigating medical billing and insurance information can be overwhelming. That's why we make every effort to simplify this process, so you can focus on your child’s health, and not on paperwork. 

We will directly bill your insurance company or government agency for services your child receives at Akron Children's. We'll also notify you when we receive payment from your insurance company.

You may pay your bill (co-insurance, deductibles or balances) online, or by cash, check or credit card.  

Call 330-543-8500 for questions.

We know medical billing can be confusing and overwhelming, and we're here to help answer your questions. 

Access your account and go paperless with MyChart bill pay

Akron Children’s is making it easier than ever to pay your bill online – with MyChart bill pay. Paperless billing, recurring payment plans, real-time account balances and more will be at your fingertips when you log into your account at  

You can also make a credit card payment by phone using our automated pay-by-phone system, available 24/7. For our secure payment line, call 1-800-933-7440.


MyChart Bill Pay FAQs

I don’t have a MyChart account. Can I still use MyChart bill pay?
Yes, even if you have not yet opened a MyChart account you can click here to pay as a guest. If you want to take advantage of all that MyChart has to offer, ask about signing up at your next appointment.

Will I still receive a paper statement?
MyChart Bill Pay is a paperless system, but you can log in and opt in to receive paper statements.  

Is MyChart bill pay available through the MyChart app?
Yes, you can find MyChart Bill Pay in the app. To download the app, visit the Apple or Google Play stores.

 Need to set up a payment plan? Akron Children’s offers convenient monthly payment plan options, including:

  • Up to 18-month payment plans, with a minimum $25 monthly payment. Click below to sign up now in MyChart.
  • Longer-term payment plans for those who qualify. Click here to sign up via AccessOne.

For questions about your bill, call customer service 1-800-933-7440.

For all other MyChart questions call 330-543-4400.

If you'd like to speak to a financial counselor, call 330-543-2455.

A financial counselor can help you determine whether you qualify for public assistance programs to help you with your medical bills. 

What next?

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