Skip to main content
Go to homepage

Coronavirus/COVID-19

To our patients and families – we are excited to welcome you back! While some things may look a little different at Akron Children’s, one thing hasn’t changed: our commitment to treating every child as if they were our own. Our top priority remains the safety of our patients, their families and our staff.

What COVID-19 questions do you have? Ask here to get answers from the CDC and Akron Children’s.

Visiting Akron Children's

As we work together to reduce the spread of COVID-19, please follow these directions:

Visitation Restrictions

  • Effective May 20: Inpatients may have up to 2 adult caregivers designated as visitors for their hospital stay, and both are permitted at the bedside. For patients in isolation who are under investigation or confirmed to have COVID-19, only one caregiver will be permitted at the bedside. Additional restrictions may apply in our intensive care units, the burn unit and hematology/oncology floor.
  • For surgery, 2 adult caregivers are allowed to bring the patient and remain in the hospital throughout surgery. You will be instructed on specific visitation upon admission for surgery.
  • For outpatient visits, only 1 caregiver may accompany the patient in most areas. The following exceptions apply: 2 adult caregivers for newborn visits; an additional caregiver may be present if required by the patient’s condition/care, and only the patient is to come to Maternal Fetal Medicine appointments.
  • For the emergency room or urgent care, 1 adult caregiver may be with the child. Accommodations will be made if other children must be present.
  • Visitors must be 18 or older unless the under 18 visitor is the parent/guardian of a patient. Siblings are not permitted.
  • Everyone visiting an Akron Children’s facility is asked to wear masks or face coverings, except for kids under 2 or those with sensory issues. Masks will be provided for visitors who do not bring their own.

For consideration of exceptions not covered here, please talk to your child’s provider.

Building Access

We limited entry points at the Akron and Mahoning Valley hospital campuses in order to screen for COVID-19.

Akron campus:

  • Exchange Street parking deck - Level 3 bridge - 24/7
  • Emergency Department entrance for ED patients only - 24/7
  • Considine Professional Building - valet entrance and Level 3 entrance from Bowery parking deck - Monday-Friday: 5 a.m.-9 p.m. and Saturday, 7 a.m.-1 p.m.

Mahoning Valley campus:

  • A Building - south entrance - Monday-Friday: 7 a.m.-8 p.m.; Saturday, 7 a.m.-4 p.m.; Sunday, 7 a.m.-7 p.m.
  • B Building - Emergency Department entrance for ED patients only - 24/7
  • D Building - lobby entrance - 24/7

Clinical Service Updates

Following Ohio Governor Mike DeWine’s guidance, Akron Children’s Hospital is expanding the number and types of procedures available to patients. We are:

  • Contacting families to reschedule surgeries, wellness visits and other appointments that were postponed due to COVID-19.
  • Resuming ambulatory surgeries and procedures. Patients are tested for COVID-19 before they are scheduled for surgery.
  • Continuing to keep services including Quick Care in Boardman and Urgent Care in Montrose/Medina and Boston Heights temporarily closed as we ramp up slowly to navigate the COVID-19 situation.

MyChart TeleHealth (Video) Visits

MyChart Telehealth (Video) Visits

Akron Children’s Hospital now offers telehealth visits – using mobile devices and computers with webcams – through MyChart. 

Department representatives are reaching out to families to offer these visits as an alternative to in-person appointments. Families can also call their provider’s office to ask if a telehealth visit is right for their children. MyChart telehealth visits are available to current and new Akron Children’s patients – and patients without a MyChart account can get temporary access for their telehealth visit. If you’re interested in a telehealth visit, please contact your provider’s office. If you have a telehealth visit scheduled, get instructions on apps to downloadhow to join a telehealth visit and our troubleshooting guide.

Our Patients' Safety

African american family playing board games

At Akron Children’s Hospital, serving our patients in a clean and safe environment has always been of utmost importance. Because of the COVID-19 pandemic, we have redoubled our efforts to provide a safe environment for you, your children and our employees, closely following the governor’s and CDC guidelines. Learn about our remobilization efforts.

As we continue to navigate the COVID-19 situation, we are:

  • Limiting entry points at the Akron and Mahoning Valley campuses.
  • Monitoring the temperature of patients, visitors and staff. Thermal scanners are being used at the Akron and Mahoning Valley campuses and regional health centers – and a temperature will only be taken to validate a result above 100.4 degrees. Temperatures will be taken at other Akron Children’s facilities. 
  • Practicing social/physical distancing at all of our facilities. 
  • Continually educating and retraining caregivers on personal protective equipment and hand hygiene. 
  • Cleaning common areas frequently.
  • Installing more hand sanitizer dispensers.
  • Decreasing the number of visitors.
  • Giving surgical masks to all Akron Children’s employees working on-site.
  • Asking everyone visiting an Akron Children’s facility to wear masks or face coverings, except for kids under 2 or those with sensory issues. Masks will be provided for visitors who do not bring their own.

In addition to in-person care, Akron Children’s Hospital now offers telehealth (video) visits through MyChart for some services. Learn more about telehealth.

Akron Children’s is committed to providing the right care at the right time in the right location to best serve you, while ensuring the safety of everyone.

How You Can Help

PPE Masks and sanitizer

Thank you to community members and business owners who have expressed interest in helping Akron Children's Hospital in these challenging times. If you have a stock of the most-needed items below, we will gladly accept your donation. Please email COVID.Resources@akronchildrens.org to give details on the items you want to donate, along with your name and phone number. We will let you know when and where you can have the supplies delivered.

  • Hand sanitizer
  • Disinfecting wipes
  • Latex-free exam gloves
  • Surgical masks and N-95 masks
  • Disposable splash gowns

Fabric Face Masks
Medical-grade face masks are used in clinical settings. However, fabric face masks can offer some added protection and decrease the spread of the virus. Get details on making masks, including free fabric and mask kits.

Akron Children’s Hospital is grateful to every individual and organization in our community who rallied to support our caregivers and patients during the COVID-19 crisis.

Due to your generosity, we now have enough cloth masks available to bridge the gap as personal protective equipment becomes less scarce. If you have been making masks and would like to donate those you have already finished , please email COVID.Resources@akronchildrens.org

We want to thank everyone who donated to keep our providers, visitors and patients safe. We are beyond amazed with the outpouring of care from our community, and we are forever indebted.

Prepared Food Donations
We are also accepting donations of prepared food and meals for our health care providers and staff. If you’re interested in making a donation, please refer to these important food donation guidelines first.

Again, please email us at COVID.Resources@akronchildrens.org to make arrangements for delivery.