The Akron Children’s campus has grown over the years, and it can be intimidating for new patients and their families. Thankfully, patient service representatives (PSRs) like Sharda Rai can help families check in for appointments and find their way around the campus. If anyone knows what it’s like to be in unfamiliar territory, it’s Sharda. […]
Generations of care: Phadrea Hickman retires after 28 years
Phadrea Hickman’s career at Akron Children’s began with family ties and, as she transitions into retirement, her family will remain firmly at the center of her life. When Phadrea joined the Akron Children’s team in 1997, she followed in the footsteps of her mother, who worked in the Pediatric Intensive Care Unit, and her […]
Patient Experience Spotlight: Shaketha Jackson
Every day at Akron Children’s, we strive to deliver compassionate care and create positive experiences for our patients and families. This month, we’re spotlighting Shaketha Jackson, a patient service representative at Akron Children’s Health Center, North Canton, who recently received the following feedback from a patient family: “Shaketha (Jackson) has been at the welcome center […]
