Every month, Akron Children’s recognizes an employee for providing an exceptional patient experience. May’s honoree is Kevin Jones, desktop operations assistant in Information Services, who recently received this feedback from a grateful family: “You have a ONE-OF-A-KIND, GENUINE EMPLOYEE who has the heart to be here. We had a terrible morning, coming for X-rays […]
Patient experience spotlight: Brian Green-Tuttle
Every month, Akron Children’s recognizes an employee for providing an exceptional patient experience. April’s honoree is Financial Counselor Brian Green-Tuttle, who recently received this feedback from a grateful family: “My son had major spinal surgery, and we received help from a nonprofit to pay for our portion. Brian was instrumental in getting that payment secured. […]
Allen Smith uses humor and kid-friendly terms to help keep patients calm and comfortable
As a suture technician in the emergency department at Akron Children’s Boardman campus, Allen Smith understands the entire family is typically nervous and upset when a child is hurt. He uses kid-friendly terminology and a sense of humor to make everyone feel more comfortable and keep his patients calm. Read the feedback a patient family […]
Patient Experience Spotlight: Dr. Stephen Steiner adds fun and silly socks to family-centered care
As a pediatric neurologist at Akron Children’s NeuroDevelopmental Science Center, Stephen Steiner, MD, PhD, knows that patients and families often arrive nervous for appointments, but his unique approach to family-centered care helps put them at ease. Read the feedback a patient family shared after a recent visit: “I want to say that the doctor [Dr. […]
Patient Experience Spotlight: Dr. Sarah Adams
Every day at Akron Children’s, we strive to deliver compassionate care and create positive experiences for our patients and families. This month, we’re spotlighting Sarah Adams, MD, a pediatrician at Akron Children’s Pediatrics, Hudson, who recently received the following feedback from a patient family: “I have (#) kids, and we have been seeing Dr. (Sarah) […]
Patient Experience Spotlight: Ruthie Youssefi
Every day at Akron Children’s, we strive to deliver compassionate care and create positive experiences for our patients and families. This month, we’re spotlighting Ruthie Youssefi, APRN-CNP, a pediatric nurse practitioner, who recently received the following feedback from a patient family: “Ruthie (Youssefi) was phenomenal! My daughter was nervous during this visit and cried, […]
