Thirty years ago, the seeds of Akron Children’s Parent Advisory Council were planted in the legacy of one little girl. Angie Swords, a hematology/oncology patient, passed away from childhood leukemia at the age of 13. During her hospital stays, Angie painted colorful suncatchers and gave them to nurses, staff and friends. Her mother, Joyce, wanted […]
Patient experience spotlight: Dr. Michael Moritz
Every month, Akron Children’s recognizes an employee for providing an exceptional patient experience. June’s honoree is Dr. Michael Moritz, division chief of Akron Children’s Pediatric Nephrology and vice chair of research for the Department of Pediatrics. He recently received this feedback from a grateful family: “Dr Michael Moritz is an incredible doctor. My son […]
Patient experience spotlight: Kevin Jones
Every month, Akron Children’s recognizes an employee for providing an exceptional patient experience. May’s honoree is Kevin Jones, desktop operations assistant in Information Services, who recently received this feedback from a grateful family: “You have a ONE-OF-A-KIND, GENUINE EMPLOYEE who has the heart to be here. We had a terrible morning, coming for X-rays […]
Patient experience spotlight: Brian Green-Tuttle
Every month, Akron Children’s recognizes an employee for providing an exceptional patient experience. April’s honoree is Financial Counselor Brian Green-Tuttle, who recently received this feedback from a grateful family: “My son had major spinal surgery, and we received help from a nonprofit to pay for our portion. Brian was instrumental in getting that payment secured. […]
Allen Smith uses humor and kid-friendly terms to help keep patients calm and comfortable
As a suture technician in the emergency department at Akron Children’s Boardman campus, Allen Smith understands the entire family is typically nervous and upset when a child is hurt. He uses kid-friendly terminology and a sense of humor to make everyone feel more comfortable and keep his patients calm. Read the feedback a patient family […]
Patient Experience Spotlight: Dr. Stephen Steiner adds fun and silly socks to family-centered care
As a pediatric neurologist at Akron Children’s NeuroDevelopmental Science Center, Stephen Steiner, MD, PhD, knows that patients and families often arrive nervous for appointments, but his unique approach to family-centered care helps put them at ease. Read the feedback a patient family shared after a recent visit: “I want to say that the doctor [Dr. […]
