Every day at Akron Children’s, we strive to deliver compassionate care and create positive experiences for our patients and families. This month, we’re spotlighting Erin Spies, DO, a pediatrician at Akron Children’s Pediatrics, Boston Heights, who recently received the following feedback from a patient family:
“Dr. (Erin) Spies was amazing with my daughter, [who] has autism. [She] had a medical challenge and had never received care from this provider. Dr. Spies spoke with my daughter in a highly respectful manner. I have never seen a doctor with such extraordinary patient care. She is not our primary care [provider], but now I want to make the change. Dr. Spies’ advice about how to treat the illness, actions we can take in the future to alleviate the effects, and when to seek support was beneficial. I know how to address the current medical issue, and I also know how to approach care in the future. My child also has extreme anxiety, and Dr. Spies made her feel comfortable and not rushed. I cannot express my gratitude enough for the care and kindness that we received.”
How long have you worked at Akron Children’s, and what’s your role?
I’ve worked at Akron Children’s as a pediatrician for 11 years, since 2012. I also did my residency at Akron Children’s from 2009 to 2012. I’m an outpatient pediatrician at Akron Children’s Pediatrics, Boston Heights. In addition, I see newborns in the nursery at Hillcrest Hospital.
Reflecting on this patient experience and the feedback you received, how do you feel about it?
I am honored to receive this positive feedback, and I’m touched that this mom took the time to express her appreciation for the care that I provided.
When treating a patient who has autism and/or anxiety, how do you make them feel more comfortable?
I treat all patients and families with respect, patience, and compassion. I listen to them, and I make sure they understand what I tell them. I give them the care that I would want my own child to receive.
What does patient- and family-centered care mean to you? How do you strive to deliver that care?
Patient- and family-centered care involves creating an environment in which patients and families can feel comfortable sharing their concerns, and I work with them to achieve the best possible outcome. I practice very transparent medicine, where I lay out my thought process and plan, so patients and families can understand what’s happening with their health and how to manage problems.
What do you most enjoy about your work at Akron Children’s?
I truly love working with kids and their families. I enjoy figuring out what’s going on with my patients and how I can help them. I also really enjoy preventative care and educating children and their parents/caregivers. It’s fulfilling to watch children grow and develop. I am grateful for the connections I’ve made with my patients, their families and my colleagues.