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Grand Rounds: Pitfalls and Opportunities: What We Should All Know About Communication

05-10-2019

By Stephanie J. Ha-Chen, MD, and Lane A. Moser, MD , Palliative Care Fellows, Akron Children's Hospital, Akron, OH


Objectives (Educational Content) :

1. Identify common pitfalls that healthcare providers make in communication with patients and families. 2. Recognize opportunities for improved communication in the healthcare environment. 3. Describe the evidence-based interventions available for effective communication.

Target Audience:

General pediatricians, family physicians, nurse practitioners, physician assistants, social workers, psychologists and nurses.

Identified Gap:

Identifying and resolving communication shortfalls will improve patient/family communication and will streamline the communication problems that often occur between physicians/caregivers and their patients.

Estimated Time to Complete the Educational Activity:

1 hour

Expiration Date for CME Credit:

05-08-2020

Method of Physician Participation in the Learning Process:

The learner will view the presentation, successfully complete a post-test and complete an activity evaluation.

Evaluation Methods:

All learners must successfully complete a post-test, as well as an activity evaluation, to claim CME credit.

Accreditation Statement:

Children’s Hospital Medical Center of Akron is accredited by the Ohio State Medical Association to provide continuing medical education for physicians.

CHMCA designates this enduring material activity for a maximum of 1.0 AMA PRA Category 1 Credit ™. Physicians should only claim the credit commensurate with the extent of their participation in the activity.

Bibliography:

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Swayden KJ, Anderson KK, Connelly LM, Moran JS, McMahon JK, Arnold PM. Effect of sitting vs. standing on perception of provider time at bedside: a pilot study. Patient Educ Couns. 2012 Feb;86(2):166-71. PubMed PMID: 21719234.

Harnett, A. , Tierney, E. and Guerin, S. (2009), Convention of hope–communicating positive, realistic messages to families at the time of a child’s diagnosis with disabilities. British Journal of Learning Disabilities, 37: 257-264.

Levinson W, Lesser CS, Epstein RM. 2010. Developing physician communication skills for patient-centered care. Health Aff 29(7):1310–1318.