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Grand Rounds: Pitfalls and Opportunities: What We Should All Know About Communication


By Stephanie J. Ha-Chen, MD, and Lane A. Moser, MD , Palliative Care Fellows, Akron Children's Hospital, Akron, OH

Objectives (Educational Content) :

1. Identify common pitfalls that healthcare providers make in communication with patients and families. 2. Recognize opportunities for improved communication in the healthcare environment. 3. Describe the evidence-based interventions available for effective communication.

Target Audience:

General pediatricians, family physicians, nurse practitioners, physician assistants, social workers, psychologists and nurses.

Identified Gap:

Identifying and resolving communication shortfalls will improve patient/family communication and will streamline the communication problems that often occur between physicians/caregivers and their patients.

Estimated Time to Complete the Educational Activity:

1 hour

Expiration Date for CME Credit:


Method of Physician Participation in the Learning Process:

The learner will view the presentation, successfully complete a post-test and complete an activity evaluation.

Evaluation Methods:

All learners must successfully complete a post-test, as well as an activity evaluation, to claim CME credit.

Accreditation Statement:

Children’s Hospital Medical Center of Akron is accredited by the Ohio State Medical Association to provide continuing medical education for physicians.

CHMCA designates this enduring material activity for a maximum of 1.0 AMA PRA Category 1 Credit ™. Physicians should only claim the credit commensurate with the extent of their participation in the activity.


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