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Improving Communication Skills in a Relationship-Centered Care Model


By Brian Schroer, MD and Emily Scott, MD , Allergy and Immunology; and Emergency Medicine

Allergy and Immunology , Emergency Medicine

More about Brian Schroer, MD
More about Emily Scott, MD

Objectives (Educational Content) :

1. Describe the details of the NRC Provider Survey and key metrics. 2. Demonstrate how providers can see their personal scores and metrics. 3. Describe and practice relationship communication skills that can be used in clinic to improve patient care and clinician satisfaction.

Target Audience:

General pediatricians, family physicians, nurse practitioners, physician assistants, social workers, psychologists and nurses

Identified Gap:

Improved communication skills to enhance patient/physician communication, and ultimately improve patient care.

Estimated Time to Complete the Educational Activity:

1 hour

Expiration Date for CME Credit:


Method of Physician Participation in the Learning Process:

The learner will view the presentation, successfully complete a post-test and complete an activity evaluation.

Evaluation Methods:

All learners must successfully complete a post-test, as well as an activity evaluation, to claim CME credit.


Dr. Schroer and Dr. Scott have indicated that they have no relevant financial interest in any pharmaceutical or medical device company and that this activity was developed independent of commercial interest.

Accreditation Statement:

Children’s Hospital Medical Center of Akron is accredited by the Ohio State Medical Association to provide continuing medical education for physicians.

CHMCA designates this enduring material activity for a maximum of 1.0 AMA PRA Category 1 Credit TM.  Physicians should only claim the credit commensurate with the extent of their participation in the activity.


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