Patient Rights and Responsibilities

Patient Rights & Responsibilities

Akron Children's Hospital addresses each patient and family's unique needs by embracing a patient- and family-centered model of care. Patients or their medical decision-makers are informed of their rights and responsibilities at the initial point of service, and as needed thereafter.

The patient's medical decision-makers assume responsibility for patient rights and responsibilities if the patient's age or medical condition does not allow the patient to assume these rights and responsibilities.

Patient and Family Rights

You have the right to:

Receive care

Give and get information about your care

Help us plan your care

Say “Yes” or “No” to care

Have private and safe care

The Ethics Committee is available to help you with difficult healthcare decisions. Any parent or member of the hospital staff may ask to speak to an Ethics Committee member. To request an ethics consult, call the hospital operator or the chaplain’s office at 330-543-8254.

Have visitors

Voice complaints, concerns and questions

The Patient Advocate at 330-543-3534 with concerns or questions about your care.

The Compliance and Privacy Officer at 330-543-3065 if you have questions about your care or privacy.

The Ohio Department of Health by phone at 1-800-342-0553 or by mail at 246 N. High Street, Columbus, Ohio 43215, to file a formal, written grievance about the quality of patient care, treatment or services received.

The Joint Commission by phone at 1-800-994-6610, or on their website at www.jointcommission.org, with concerns or questions about the quality of patient care, treatment or services.

The Ohio Department of Mental Health and Addiction Services by phone at 1-877-275-6364 or by mail at 30 East Broad St., 36th Floor, Columbus, Ohio 43215-3430, c/o Kathryn Remer, with concerns or questions about the quality of behavioral healthcare, treatment or services.

Behavioral Healthcare Planning

In addition to the rights identified above, you have the right to:

Patient Rights & Responsibilities

Patient  and Family Responsibilities

You have a responsibility to help Children’s in the safe delivery of care, treatment and services. We value the information you share in the healthcare process.

You are responsible to and we ask that you:

Give us correct information

Give respect and consideration

You and your visitors are expected to...

Keep safe

Ask us to…

Speak up

Follow the plan of care

Pay any charges


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Contact Us

330-543-1000 (operator)

330-543-2000
(8 a.m.-4:30 p.m.)

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