Patient Rights and Responsibilities
Akron Children's Hospital addresses each patient and family's unique needs by embracing a patient- and family-centered model of care. Patients or their medical decision-makers are informed of their rights and responsibilities at the initial point of service, and as needed thereafter.
The patient's medical decision-makers assume responsibility for patient rights and responsibilities if the patient's age or medical condition does not allow the patient to assume these rights and responsibilities.
Patient and Family Rights
Patients, parents and medical decision-makers are entitled to the following rights as major participants in the patient- and family-centered care model of care delivery at Children's:
- To receive care regardless of race, creed, gender, disability, national origin, sexual orientation, religion, source of payment and/or ability to pay.
- To receive care that is respectful of your personal dignity; cultural, psychosocial, and spiritual preferences; and personal values and beliefs.
- To receive every consideration of privacy, including the right to:
- expect that care information will be kept confidential.
- refuse to talk with or see anyone not associated with Children's.
- wear personal clothing and religious or symbolic articles, as long as they do not interfere with a medical examination or procedure.
- be interviewed, examined and/or consulted in surroundings designed to ensure reasonable privacy, including the right to have a person of one's own sex present during a physical examination, treatment or procedure performed by a health professional of the opposite sex; and to remain disrobed no longer than is required for completion of the medical procedure.
- To an expectation of reasonable safety, including a safe setting - free from abuse - with access to protective services. To access protective services, call the hospital's Social Work department, 330-543-8834.
- To expect care free from restraint and seclusion, except when medically necessary, within the law, and not as a means of coercion, discipline or retaliation.
- To know the identity and work status of your healthcare providers.
- To know complete, current and clear information about your plan of care and potential outcomes.
- To have people and technology available to improve your ability to communicate.
- To participate in informed decision-making about your plan of care, with information such as:
- an explanation of the health condition.
- the chance of a return to health.
- the probability of treatment success.
- the risk of death or serious side effects.
- possible problems related to healing.
- medical choices.
- To receive a description of expected pain and to participate in decisions about pain relief.
- To receive opinions or second opinions from specialists, at your own expense.
- To refuse treatment as permitted by law.
- To ask for a change in physician.
- To receive help with the transfer of care between healthcare providers.
- To an itemized and detailed summary of the total bill.
- To access to a guide that explains hospital rules and regulations.
- To experience ethical behavior in care, treatment and services, including access to the Ethics Committee 24 hours a day.
- To respect for end-of-life decisions, as permitted by law.
- To assistance in identifying a guardian or other medical decision-maker, with no interruption to the care plan.
- To report concerns without the fear that it will affect the care received. If you have any concerns or questions, please contact:
- Hospital Patient Advocate - 330-543-3534 (Quality of patient care and services)
- Hospital Compliance Officer - 330-543-3065 (Business relations, conflicts of interest)
- If the above complaint process does not resolve the issue, you may contact:
The Ohio Department of Health, 1-800-342-0553, or by mail at:
246 N. High Street,
Columbus, Ohio 43215
The Joint Commission - 1-800-994-6610
Patient and Family Responsibilities
To help ensure the best possible healthcare is provided, patients, parents and medical decision-makers have the following responsibilities as a major participant in the patient- and family-centered care model of care delivery at Children's:
- To provide correct health information, including perceived risks and unexpected changes.
- To understand the care plan and to ask questions when you do not understand.
- To follow hospital rules and regulations.
- To respect hospital staff and visitors, as well as hospital property and grounds.
- To make every effort to follow the prescribed care plan and to keep scheduled appointments.
- To accept the outcomes if you do not follow the prescribed care plan.
- To promptly meet any financial obligations as agreed to with the hospital.
These patient and family rights and responsibilities are a summary of the hospital policy that outlines these rights and responsibilities in greater detail. To review this document, contact your care provider.