Patient Rights and Responsibilities
Akron Children's Hospital addresses each patient and family's unique needs by embracing a patient- and family-centered model of care. Patients or their medical decision-makers are informed of their rights and responsibilities at the initial point of service, and as needed thereafter.
The patient's medical decision-makers assume responsibility for patient rights and responsibilities if the patient's age or medical condition does not allow the patient to assume these rights and responsibilities.
Patient and Family Rights
You have the right to:
- Receive a copy of your rights and responsibilities.
- Receive care even if you can’t pay for care.
- Receive care based on your needs.
Give and get information about your care
- Choose a support person you want to visit or speak up for you.
- Have your family or support person and doctor told as soon as possible that you are in the hospital.
- Know the names of your caregivers (doctors, nurses or any other person helping in your care).
- Receive information about your sickness and treatment in the language you want.
- Receive “An Important Message from Medicare” within 2 days of being in the hospital if you are a Medicare beneficiary.
- Receive your health information in a fair amount of time.
Help us plan your care
- Be told by your doctor about your illness, treatment and chances of healing.
- Help make the plans for your care, including taking care of your pain.
- Help make the plans for your care after your hospital stay.
Say “Yes” or “No” to care
- Receive the facts, including any risks about your care, so that you can say “yes” or “no” to care (this is called informed consent).
- Make an advance directive (including a psychiatric advance directive), if you are 18 years old or older. An advance directive is a set of directions that lets you choose what you would like to happen to you if you become too sick and cannot make choices about your care.
Have private and safe care
- Have your medical information kept private.
- Receive care in a safe setting, free from all forms of abuse, harassment or neglect.
- Only be placed in control devices (which are called restraints) or in a safe room (called seclusion) by specially trained staff and only when medically needed.
- Have access to protective services, if needed for safety reasons.
- Receive ethical care, treatment and services.
The Ethics Committee is available to help you with difficult healthcare decisions. Any parent or member of the hospital staff may ask to speak to an Ethics Committee member. To request an ethics consult, call the hospital operator or the chaplain’s office at 330-543-8254.
- Choose to have or not have visitors.
- Know when and how many visitors you may have, and if not, be told why.
Voice complaints, concerns and questions
- Have your complaints heard and answered in a fair amount of time.
- If you have a complaint that is not corrected by your healthcare team, you can freely speak or write about your concerns to any or all of the following contacts:
The Patient Advocate at 330-543-3534 with concerns or questions about your care.
The Compliance and Privacy Officer at 330-543-3065 if you have questions about your care or privacy.
The Ohio Department of Health by phone at 1-800-342-0553 or by mail at 246 N. High Street, Columbus, Ohio 43215, to file a formal, written grievance about the quality of patient care, treatment or services received.
The Joint Commission by phone at 1-800-994-6610, or on their website at www.jointcommission.org, with concerns or questions about the quality of patient care, treatment or services.
The Ohio Department of Mental Health and Addiction Services by phone at 1-877-275-6364 or by mail at 30 East Broad St., 36th Floor, Columbus, Ohio 43215-3430, c/o Kathryn Remer, with concerns or questions about the quality of behavioral healthcare, treatment or services.
Behavioral Healthcare Planning
In addition to the rights identified above, you have the right to:
- Receive program rules in a manner that you can understand.
- If you are disoriented or cannot understand your rights at the time of entry, be informed again when you are able to understand.
- Access and request changes to your health information and receive information about any disclosure of your health information.
- Be fully informed about our responsibility to end our relationship with you upon reasonable notice or seek orders for involuntary treatment or other legal options when care, treatment or services are refused.
- Be informed about the hospital’s process for resolving disagreements about care issues.
- Receive information about your treatment and outcomes of your care to help you share in current and future behavioral healthcare decisions.
- An informed consent process that includes a discussion about any circumstance under which your health information must be disclosed or reported.
Patient and Family Responsibilities
You have a responsibility to help Children’s in the safe delivery of care, treatment and services. We value the information you share in the healthcare process.
You are responsible to and we ask that you:
Give us correct information
- Be honest about what you tell us.
- Tell us about your health risks, such as allergies, eye or hearing problems.
- Tell us about changes in your health.
- Ask any questions you might have so that you understand the plan for your care and how you can help with the plan.
- Tell us who may visit you during your hospital stay.
- Give us copies of any legal documents if they affect your healthcare, including custody or guardianship documents.
Give respect and consideration
You and your visitors are expected to...
- Respect the rights of others: patients, families and staff.
- Honor the privacy of other patients.
- Follow hospital rules.
- Keep a quiet environment.
- Respect Children’s property.
- Wear or show only items that are fit for a child-friendly environment.
- Follow Children’s smoke-free environment policy.
Ask us to…
- Check your patient ID before care, treatment or services.
- Clean our hands before we care for you.
- Tell you our name and our role in your care.
- If you have questions about your medications.
- If you think something is not right.
Follow the plan of care
- Follow directions given to you by your healthcare team.
- Understand you are responsible if you say “no” to care or do not follow the plan for your care.
- Keep your appointments.
Pay any charges
- Pay your bill as soon as possible.
- Give us insurance and payment information.
- Follow all insurance rules.