Akron Children's believes in family-centered care and open communication between the hospital staff and parents. Despite our best efforts, however, you may want to share concerns or complaints about your child’s care. We encourage you to address these concerns directly with the clinical staff or director of your patient unit or center.
You may also request to speak to our patient advocate about your concerns. We take your concerns seriously, and will address them in a timely and appropriate fashion.
Contact our patient advocate at 330-543-3534, via email or in writing to:
Akron Children’s Hospital
ATTN: Patient Advocate
One Perkins Square
Akron, OH 44308-1062
You may also file a complaint with the Ohio Department of Health, 246 N. High St., Columbus, OH, 43215, or call 1-800-342-0553.
All documented complaints will be analyzed and investigated and corrective action will take place when appropriate. Each complaint will receive follow-up by a telephone call and/or written communications.
The presentation or statement of complaint will not compromise a patient’s future access to care.
We rely on your generosity to provide quality medical care to every child who needs us.
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