Mark A. Watson Center for Operations Excellence

Dr. David Chand leads a Blueprint for Healthcare Design workshop

Dr. David Chand leads a Blueprint for Healthcare Design workshop

In 2008, Akron Children's Hospital created the Mark A. Watson Center for Operations Excellence, which uses Lean Six Sigma principles to improve quality of care and organizational processes.

Our staff development program and Lean Six Sigma initiatives are key to our ability to enhance our patient experience, improve our working environment and continue delivering quality healthcare in a timely, efficient manner.

What is Lean Six Sigma?

Lean Six Sigma is a business philosophy developed by the manufacturing industry to improve systems, reduce waste and enhance quality. The methodology has also proven valuable for healthcare organizations such as Akron Children's.

We use Lean Six Sigma concepts throughout the hospital to better understand issues and implement countermeasures so we can deliver healthcare as effectively as possible.

Through continuous improvement, Lean Six Sigma at Akron Children's improves patient outcomes and financial performance.

A scorecard is used to evaluate design options focused on the 7 Flows of Healthcare

A scorecard is used to evaluate design options focused on the 7 Flows of Healthcare

With patient-focused processes, we:

Lean Six Sigma achieves these benefits by:

Operations Excellence

Since its creation, Akron Children's Center for Operations Excellence has trained hundreds of employees and worked with hospital staff on initiatives that have:

Our lean initiatives have proven so successful that other healthcare organizations have joined us to learn about our program, and a number of publications have featured our efforts.


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