Lean Six Sigma training
A kaizen helped reduce the abandon call rate to the IT service desk.
Akron Children's Hospital trains employees in Lean Six Sigma workshops that combine presentations, discussions and practical exercises.
The hospital's Center for Operations Excellence offers the following levels of training:
- A3. Designed for front-line staff, this 8-week program empowers employees to identify problems within their departments and develop solutions in partnership with departmental and Lean project managers.
- Blue Belt. This program focuses on teaching hospital leaders to improve daily operations and lead their teams more effectively. The structured curriculum stresses problem-solving and the optimal use of skills so all hospital departments can provide the safest, most effective patient care.
- Green Belt. Guided by Black Belts, participants become more proficient with the tools, principles and philosophy of Lean Six Sigma while leading longer-term projects.
- Kaizen. Taking its name from the Japanese word for improvement, kaizen is a 2-to-5 day project to rapidly change practices for the better. Employees join in a cross-organizational effort to carry out a kaizen mission. Driven by hospital leadership, the effort aims to improve standardized activities, streamline processes and eliminate waste.
A Blueprint for Healthcare Design workshop is held for hospital's new critical care tower
- Blueprint for Healthcare Design. Working with our architecture and construction management partners, participants learn to apply Lean principles in the design of new hospital facilities that support the delivery of quality, family-centered care.
- Lean Boot Camp. In this 2-day introduction to the basics of Lean principles, participants learn to incorporate Lean thinking in their work activities through educational sessions and hands-on exercises focused on the five Lean principles.